There are several possible reasons why your DIY Web Builder
won't start.
Option 1) A popup stopper is
running on your machine
Option 2) Your internet security
software is stopping a new window being spawned
Option 3) JavaScript is not
enabled on your computer
Completing the following steps should enable the DIY builder to
open successfully. Please feel free to contact us if you
continue to experience difficulties.
For Option 1: Pop-up Windows
blocked
1) Disable any pop-up window stopper software on your machine
(such as Google toolbar etc) or, if the option is available,
hold down the bypass key (normally Alt or Ctrl) when you click
on the link that opens the DIY builder and keep it held down
until the DIY builder has completely started.
2) If you are running Windows XP SP2 there is a popup stopper
built into the Internet Explorer. This can be disabled by
clicking on Tools - Pop-up Blocker - Turn Off Pop-up Blocker in
Internet Explorer.
For Option 2: Internet Security
Settings
1) We have found that Norton Internet Security Suite can stop
the DIY builder from opening and by choosing the option "Disable
Internet Security" and accepting the system default of 5 minutes
the DIY Builder will start smoothly.
For Option 3: Disabled java-
script
1) If you are using Internet Explorer we recommend that you
return all security settings to the installation defaults. You
can reset these by going to the Tools - Internet Options menu
and completing the following instructions:
a) On the security tab select "Internet" (if not already
selected) and click "Default Level"
b) On the Privacy tab move the slider to "Medium" if not already
selected
c) On the Advanced tab click the "Restore Defaults" button
d) Close all browser windows and restart your browser